FAQ at Corton Audio...
Thanks for visiting our FAQ’s page... You’re probably here because you have a question... Well you’re in luck...
Please see below as we may have your question/s already answered. If you still have a question or would like a question further clarified don’t hesitate to contact us via email email@example.com and we will be in contact with you as soon as possible.
Frequently asked questions at Corton Audio!
Where are you located?
Corton Audio's (head - warehouse & office) facility is located at:
157 Vaughan Street, Shepparton, Victoria, Australia.
We are located directly opposite the Blackwoods loading dock and next door (on the left if looking at us from the road) to Ignition Automotive - Sound and Vision, we are currently located in the old Avro Steel Roofing building.
How can I provide feedback to you at Corton Audio?
Thanks for wanting to provide feedback to us at Corton Audio! We really appreciate it!
Please see a link to our feedback survey here:
Alternatively you may wish to contact us directly to discuss your feedback.
Please visit our contact page for contact details.
I'm a client wishing you to provide equipment for my event, Can I fill up your vehicle to pay for fuel to travel to our event?
Thanks for requesting to pay for our fuel to travel to your event via this method. Unfortunately we cannot offer payment in this way.
My event is out of the Greater Shepparton area do I need to pay for travel?
Generally Yes, like any small business the costs associated with travel grow on a yearly basis with CPI. Please insure you take into account the cost for travel when budgeting although we try to assist where we can, always contact us for an event specific quote to outline any travel or accommodation charges.
There are a few things we consider when charging for travel:
2) Kilometers from our base location to the event site/venue.
3) Vehicle wear and tear.
5) Equipment and vehicle abilities and storage
7) Travel times (days, night travel etc)
9) Past obtained client services.
All travel charges (including fuel costs) will be invoiced to you.
To discuss your event further please contact the team at Corton Audio
Is my personal information provided to you safe?
Corton Audio obtain, store and use your personal details and data in compliance with current Australian legislation. All personal data is stored under strict admin passwords and security.
How do I contact Corton Audio?
Corton Audio office can be contacted via the following:
+614 88 777 649 (0488 777 649)
Who have Corton Audio worked with?
Corton Audio have had the oportunity to work alongside some of Australia's (and the worlds) most seasoned performers, artists and musicians. With names including (where we have provided production for):
Are Corton Audio Registered for GST?
Yes, Since 2015 Corton Audio have been registered for GST (Goods & Services Tax). A tax component will be charged to you on all Tax Invoices.
Does Corton Audio have an ABN?
Yes, Corton Audio has an ABN (Australian Business Number) it is: 93 861 161 878.
How long has Corton Audio been operating?
Corton Audio began operation in 2007 and has had many changes throughout the years to enable its growth and stability within the current entertainment market and service industries.
What brands of equipment do Corton Audio stock in Inventory?
At Corton Audio we stock industry brands, from leading suppliers.
Are Corton Audio Insured?
Yes, Corton Audio holds valid $20 Million public liability insurance at all times through Action Insurance Brokers PTY LTD.
Corton Audio also hold valid WorkCover Insurance (Formally WorkSafe Insurance).
Do Corton Audio provide backline or have backline in stock?
Corton Audio does not currently have any backline or instruments (including instrument stands) in stock. We can however organise backline through a backline supplier at additional cost. (including pick-up, crewing hours etc)
Do you operate wireless microphones in the 694 - 820MHz range?
Corton Audio has adopted new wireless technology to insure we operate wireless systems legally within Australia out of the 694-820MHz range allocated by the ACMA.
How can I pay Corton Audio?
Corton Audio offer a number of ways to make a payment with us including:
- Direct Deposit/Electronic Funds Transfer (EFT)
- Credit & Debit Card (MasterCard or VISA).
All account details can be located on your tax invoice or account statement.
How much power do Corton Audio require to operate the equipment at my event?
Corton Audio usually prefer a supply of 32 Amp 5-pin 3-phase supply for your event.
How far do Corton Audio Travel?
As you can probably see throughout this website, the team at Corton Audio provide services accross the vast area of live entertainment. We are more then happy to travel and our crew love nothing more then a roadtrip to begin the gig!
What are the payment terms at Corton Audio?
Corton Audio provide Tax Invoices with 7-day terms for all production services and purchase ordered services.
All Sales and Hires must be paid on pick-up/delivery.
All services must be paid in full within 7-days to avoid additional interest cost currently at 1.5% per month. Corton Audio does not accept any partial payments over a prolonged period of time and accept only full amounts paid in full within 7-days.
I've just paid Corton Audio via card and the transaction is not displaying "Corton Audio"?
First of all... Thank you for making your payment to Corton Audio.
All your credit/debit card transactions (processed through Corton Audio) will display on your credit/debit/bank card statement as a MYOB transaction through our accounting package.
You can be sure your payment has been made to us safely.
Corton Audio's business structure is a partnership "BJ Corken & RJ Corken & N Newby T/as Corton Audio.
ABN: 93 861 161 878
Why am I Charged GST?
Corton Audio is registered for GST and is required to charge GST.
GST is a component of all Tax Invoices (10%) and what this means is that we are required to charge GST and also store it for payment to the Australia Tax Office if and when required. This means that a 10% component of your Tax Invoice total is quite often returned to the Tax Office and is not necessarily profit to our day to day business expenses.
I've seen Corton Audio crew at a club I visited recently what do you do?
Corton Audio is a leading live production supplier/provider accross Victoria and NSW. We provide complete audio, lighting and production systems for some of Australia's most seasoned and professional musicians. Our team is made up of professional crew, engineers, electricians and operators to insure your event or show is to the highest of live production standards.
I'm in a band about to perform where you are providing production why has the venue chosen your business?
Corton Audio has been in the business for 14-years! We've been on the road, experienced the world of live sound and worked hard to set our feet firmly in the sound and production business... Basically experience speaks for itself!
Are your services available all the time?
We do our best to make sure our services are available when you need us, unfortunately like all businesses we sometimes become unavailable through busy times and through numerous bookings on the same day. We also may become unavailable when it is time for us to recharge and take a break on holidays or on major public holidays such as Christmas Day. Please always contact us as soon as possible to insure we are available for your event.
What if it rains and my event is outdoors?
Unfortunately weather is something that does not mix well with live production equipment or power. Please insure you have provisions in place for wet weather (or other weather event) posing a risk on-site. Corton Audio reserves the right to cancel, postpone, cover or pack-up equipment in the event or approach of severe weather (including drizzle, wind, rain etc) without notice. This includes stopping performances without notice in order to protect our assets, but also to insure the health and safety of those in attendance at an event. Please insure our booking terms and conditions are read and understood before booking (this will be sent to you on requesting a quotation) us to insure you are fully aware of our actions in the event of weather. If you wish to discuss weather at your event you may have booked us for please don't hesitate to contact us.
Where is your office located?
Our head-office is located in Shepparton, North Central Victoria. Shepparton sits approximately 2-hours drive north of Melbourne and 2-hours drive south of Albury, NSW. This ultimately puts us central to all Victorian locations.
Our office is located at: 157 Vaughan Street, Shepparton, Victoria.
Due to the nature of the entertainment industry we highly recommend contacting us to make an appointment with our team as we may not always be open, however we are quite often open from 10am - 5pm weekdays for hire-pick up's and returns, system purchases or bookings.
What is your biggest PA system?
Our biggest PA system is currently our JBL VERTEC 4888 line-array system running version 5 (consisting of 8-cabinets total). This system in conjunction with SRX subwoofers is capable of smaller-festivals with 1,500 - 2,000 people attendance depending on the act/performers/artist/s.
If a larger system is required this can be organised, please contact us for a quote.
Am I able to work for you at Corton Audio?
Please send your details & resume to Brad Corken directly via email to: firstname.lastname@example.org.
What are your opening hours?
As Corton Audio are in the entertainment industry our opening hours vary. However we are usually open weekdays from 10am - 5pm. Please contact us to organise an appointment and insure we are at the office. Please see our contact page for contact details.
What vehicles do you have?
Corton Audio's current vehicle fleet currently consists of:
I'm the FOH engineer for the band, can I change or alter your system processor?
Our system processors have been set to insure the most possible SPL from the system, whilst protecting the system from clip via compression and limiting. Our processors are not user adjustable (including walk-in FOH engineer changeable/accessible). Please contact our on-site system tech to discuss. We unfortunately will not change compression or limiting settings under any circumstances for the sole purpose of system protection.
Can you provide long-term hire of equipment?
Yes, Corton Audio provides complete long and short term hire services. Our team of engineers and technicians can help you choose the correct equipment for the job wether you require a speaker for a day party or a long nation wide tour, we have the equipment you need! We can also provide equipment sales if you are wishing to purchase various items for your hire.
What if I need someone to help me after I pick-up my hire equipment?
Corton Audio will do everything we can to help you have the best possible experience when hiring from us before you leave with your equipment, however for all call-outs we have a strict $88.00 (inc GST) Locally, call out fee. This is payable to us in advance of arrival on-site.
I've called and missed you a couple of times?
Thank you very much for your call and sorry we have missed you!
Do you have the capabilities to provide internet access?
Corton Audio do have the capabilities to provide up to 10-devices access to a wireless connection/access point via WIFI. Access is via the Telstra Mobile Data Network and as such requires a location where Telstra reception is available. For more info please visit our 'Data (internet)' tab under services.
Had a negative experience with us?
We are really sorry to hear you are disappointed with the service we have provided.
Do you offer customer credit?
Corton Audio do offer business credit under credit approval only.
However, Corton Audio does not offer general customer or business credit to any clients unless otherwise approved or stated.
All tax invoices are due on arrival of an Invoice.
No payment plans are available unless approved by management (prior to the booking). Late-fees apply for all unpaid invoices and accounts.
What if I don't return my hired equipment or if it gets damaged or broken?
Thank you for hiring from us at Corton Audio.
Can Corton Audio be booked under contract to complete all of our production & technical services?
Yes, Corton Audio can undertake contract work for extended periods of time and can work directly alongside you in a business partnership for a desired length of time. Our team look forward to hearing from you and discussing your contract's needs.
Is Corton Audio's equipment tested & tagged?
At Corton Audio we are constantly asked is our equipment tested and tagged... All of Corton Audio's electrical equipment is tested and tagged in full compliance with AS/NZS 3760.
Can I pay via card?
Do you provide any additional services (in addition to audio)?
Yes, Corton Audio not only provide audio and live sound services we provide extensive turn key event and electrical safety services including:
Do you provide recording services?
No, unfortunately Corton Audio do not provide recording services of any type.
Will I be charged more for your services on a public holiday?
Generally Yes, you will be changed slightly more on a registered Australian Public Holiday.
What about Corton Audio's rehearsal space?
Did you know Corton Audio offer a rehearsal & band practice space?
Do you travel into outback or remote Australia?
Yes, Corton Audio can travel anywhere within Australia provided it is accessible. At various times through the year roads can become impassable by road. However please contact us for a quote and to discuss your event, travel or tour throughout the outback of Australia or remote locations.